arrival before 10:30AM may be waived by FedEx due to
inclement weather or other circumstances beyond FedEx's
control. Also some areas of the country do not receive
overnight deliveries due to their remoteness. For further
details please see the shipping
page and the paragraph entitled "EXCEPTION
to overnight shipping."
No deliveries on the following U.S. holidays: Thanksgiving (Last Thursday in November), Christmas Day (December 25th), New Years Day (January 1st), and Independence Day (July 4th).
We accept VISA, Mastercard, American Express, Discover and
Paypal. All orders must be paid in full before the order will
be shipped. We also accept checks and money order. For instructions
on paying using those method please see our payment
Information Regarding Our Live Delivery Guarantee:
• You must notify us by email or phone within the 7 days if there is a problem.
• You must accept your package on the first delivery attempt.
• We are not responsible for FedEx carrier delays or mishandling.
• We guarantee our shipments in most weather conditions.
• Refunds or store credit are issued at the management's discretion.
• All shipping charges are non-refundable.
• You are responsible for all shipping charges for any replacements.
• By placing an order, you agree to all of our Terms of Service
and our Guarantee Policy.
• You are 100% responsible for knowing all of your state and
local laws regarding the animals you are purchasing from us.
• Please read our complete Terms
& Conditions Policy before
placing your order.