Great customer support!
Robert Crespo -
December 3, 2020
I have never purchased online until recently, and i was referred to this website by arachnid hobbyists. A little worried, I gave it a shot and purchased a skeleton tarantula. She was shipped and delivered just on time. to my dismay, however, she died within 3 days, showing awful behaviors. when she passed, I took a few pictures of her body and sent them to Mr. Robert Crespo, telling him that i was sure she was shipped during a pre-molt. Mr. Crespo got back to me very quickly and agreed that she was under the stress of a pre-molt stage when shipped. He offered to mail me a new tarantula free of cost! I decided to go with a different species, a Mexican Redrump. She was shipped that day and she arrived this morning. as soon as i unpacked her, she was full of energy and life and she's STUNNING. Mr. Crespo did a great job in correcting the situation and had made me very happy. thank you incredibly for the wonderful service!
Stephanie G. Martinez -
September 11, 2013
I ordered my Eastern Coachwhip on a Thursday, knowing it would ship out Monday. But I was extremely impressed by how fast it actually got here. It left their facility( in Florida) at around 12-1pm Monday. And it arrived on my door step Tuesday morning at 9am. Very healthy and active snake. I've been looking for this species for a couple years and thanks to you guys I finally have it!
Cody Rauscher -
May 19, 2015