F.A.Q. Page

C.B. Baby and C.B. Adult mean that the animal was born and raised in captivity and not collected in the wild. For many commercially available species, there are ample breeders to ensure a steady supply of captive bred reptiles and amphibians. However, there are simply not enough breeders for many hard to find species to offer a captive breed option. We only deal with commonly available, wild caught reptiles, and will never knowingly offer anything that is endangered or threatened. Which should you choose, a captive breed or a wild caught specimen? Where possible, it is always best to obtain a captive breed animal as they are usually disease free.

ReptilesNCritters.com.com ships to every state in the continental United States, including Alaska, but we DO NOT ship to Hawaii. Additionally, we do not ship to P.O. boxes so please include your full street address, including any apartment number, so your order can ship without delay.

Currently, we charge a flat rate of $44.95 to ship an average sized order. Overnight shipping is expensive because your order needs to shipped via airplane and then driven to your deloivery address. Considering the amount of energy and resourses that go into shipping an animal overnight, the $44.95 shipping is a bargain.

We ship all orders using UPS Priority Overnight delivery. Expert packers pack all orders in sturdy cardboard boxes. Heat packs are used during cold weather while cool gel packs are used in warmer months to ensure the animals survival during shipping.

We receive a fair number of inquiries requesting to pick up their animals at our Brooklyn, New York, office, or at our shipping facility in Florida. However, our Brooklyn office is only our customer support center. We do not have any animals for pickup at the Brooklyn, New York office. Our shipping facility in Florida, is off-limits to customer pickups. All orders are therefore must be shipped next day delivery.

We ship daily, Monday thru Thursday. We no longer offer same day shipping, which means that a purchase made on one day will ship out the following day. For example, if you place your order anytime of the day on Monday, it will by default ship the next day on Tuesday, which means your order will arrive on Wednesday morning sometime at or before 10:30AM. Orders that are placed anytime of the day from Friday through Sunday will ship the following Monday for delivery on Tuesday morning at or before 10:30AM.
NOTE: We do not ship on Fridays. Friday shipping for a Saturday delivery is not only more expensive but it is potentially dangerous for the animals. If there is a problem with your order for whatever reason, be is a shipping routing error or miss-delivery, there will be little we can do to correct the matter as there is no delivery on Sundays. This would result in your order being delayed until Monday, which will no doubt compromise the health and life of the reptile or amphibian inside the shipping box.

We try to fulfill our orders as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping. Please reach out to us with a specific request, and we’ll do our best to accommodate. You can reach us at (347) 587-3277 from 9 a.m. - 6 p.m. ET, Monday true Friday. If you cannot get an operator to handle your concern right away, please leave a voicemail message and someone will be sure to get back to you as soon as possible. Or you can use our contact email form to send us a message requesting a cancelation.

There is always a risk associated with shipping live animals with any delivery service. To help minimize the loss of your reptile or amphibian we only ship using next day delivery service. Our mortality rate is about 1% per month, which means that 99% of our orders arrive alive and healthy. What happens if youe critter order is in the unfortunate 1%? We offer a generous replace/refund policy. If your reptile or amphibian arrived dead on arrival and you where home to accept delivery we will either A) issue you a refund for the animal that died or B) ship you a replacement at no cost. However, all replacement reshipments are subject to additional shipping charges. The same goes for D.O.A. animals. While we will issue you a refund for the full value of the dead animal, we do not offer refunds on shipping and handling. This is non-negotiable.

Dead On Arrival animals (D.O.A) is always a tragedy. Often this is the result of carrier mishandling or misrouting of the package. As far as what we can do about the situation, we offer one of two options. Option A is to offer our customers a refund for the cost of the dead animal. Option B is to offer to ship a new animal free of charge. However, there is one caveat. While we may offer you another animal for free, we cannot ship it to you for free. If you wish for us to send you another animal free of charge you will need to pay an additional shipping and handling charge. Additionally, we require a photograph of the address label of the box your animals came in. This is needed to establish beyond any doubt that you are one of our customers. Please take a picture of the dead animal on top off, or right next to, the address label of the box. For a list of current shipping and handling charges, please see our shipping page. In addition, shipping is non-refundable on D.O.A. orders.

While Hawaii is part of the United States, due to the sensitive nature of its island habitats, the Hawaiian fish and Wildlife Department severely restricts most, if not all exotic imports to the islands. The vast majority of the exotic animals we sell on ReptilesNCritters.com can quickly run amuck and displace native species that have no natural defenses. It is therefore the customer’s responsibility, and not ReptilesNCritters.com, to find out what the state of Hawaii allows in terms of imports of live exotic animals. For a list of allowed and restricted imports into Hawaii we have provided on the Hawaiian Department of Argriculture website.

Lately, due to the growing popularity of the ReptilesNCritters.com website, we receive many inquiries from people in various countries of the world. However, we are a United States based company and can only serve customers within the the United States. Due to the very high cost of shipping internationally, and the time-consuming and costly import and export paperwork associated with shipping overseas, we do not offer this service.

ReptilesNCritters.com does not accept returns unless we shipped you the wrong animal(s). All sales are final since we are dealing with live animals. However if you have an order issue please contact us and we will resolve it. There are 3 ways to contact us, the first way is to call us at 347-587-3277, secondly you can fill out our contact form. Lastly, you can email us at support@reptilesncritters.com or use our contact email form to send us a message regarding any problems you might be having with your order.

All orders of live animals are shipped via UPS overnight delivery. In most cases this results in a morning delivery, before 11 a.m. Your order will ship in the afteroon or early evening and will be delivered the very next day. Unforeseen events happen during shipping which may delay delivery of your order until later in the day. Please refer to your tracking number for more details. Customers can access their tracking number by visiting the Order Lookup page.

In cases where the customer accidentally put in the wrong shipping address is imperative that they contact us as soon as possible to avoid sending off the animals to a wrong address. Please use our contact page to send us your corrected shipping address. Once you e-mail us with the corrected address we will e-mail you back confirmation that we received the new address.

It is very difficult, if not impossible, to sex baby reptiles or amphibians. The reason is that sexual differentiation is impossible to accurately tell at very young ages for most lizards, snakes, turtles, frogs, and other amphibians. Therefore, we only sex for male and female on our adult animals. In fact, we have made it impossible to select the sex on our website of any of our animals unless the size description is set to “Adult.”

Sorry, we do not offer free shipping because we shipping is expensive and we would like to stay in business for a long time.

Back to top

We accept Visa, MasterCard, American Express, Discover as well as PayPal.
With PayPal, you don’t even have to enter card a credit card number or personal information to make an online payment. With just an email address and password, you can check out securely.

There are many reasons why your credit card may have been declined. The most common reason is that vital billing information during the checkout process. On our checkout page, the information that you first need to input correctly is the billing address of your credit card. In other words, you need to put in the address of where your credit card bill is mailed to which is usually most people’s homes. However, in cases where people have moved recently the credit card billing address may not be updated with the credit card company. If one puts in their new address, which is not the current credit card billing address, the result will be a failed payment. If you have further trouble making a payment you may need to call your credit card or issuing bank and explain the situation to them. They, rather than us, are in a better position to help diagnose complicated credit card issues. If the credit card company asks what is the name of the company you are trying to make a purchase from, tell them it’s RC Enterprises. RC Enterprises is the parent company of ReptilesNCritters.com. In fact, you will see RC Enterprises on your credit card statement after you make a purchase off of ReptilesNCritters.com.

You have a coupon code from us? That's fantastic! Here is what you need to do to apply the coupon to your purchase: After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

To get a discount coupon you will need to add your email to our mailing address. To get your coupon code emailed to you please visit the following page of this webite: Signup and Save.

For our clear and through instructions on paying via check or money order please see our Payment Options page. However, please keep in mind that by the time it takes for your check or money order to be processes and clearned through our bank, the animal you ordered may be out of stock This why paying with a credit card or through PayPal is superior for ordering animals in this fast paced business.

Back to top

Since we are an online retailer, you cannot purchase any of our products at retail locations. If you would like to purchase any of our products please continue to support ReptilesNCritters.com. Thank you.

No, we do not have a mobile app. However, you can browse our website on your mobile phone or tablet via your devices web browser. Since our website is mobile enabled, you can even make your purchase right on your phone or tablet. How cool is that?

ReptilesNCritters.com has a diverse supply chain with products shipping from locations on the West Coat, Midwest, and the East Coast of the United States.

Back to top