I just received my 2 ornate wood turtles. They were on time! As soon as I opened the box they wanted out of those net bags NOW. Put them in the outdoor pen and within minutes they ate, drank and were off exploring their very large new home. After about an hour they settled down under a fern and I could not be happier with the condition they arrived in.
DEBI S -
July 21, 2015
I have never purchased online until recently, and i was referred to this website by arachnid hobbyists. A little worried, I gave it a shot and purchased a skeleton tarantula. She was shipped and delivered just on time. to my dismay, however, she died within 3 days, showing awful behaviors. when she passed, I took a few pictures of her body and sent them to Mr. Robert Crespo, telling him that i was sure she was shipped during a pre-molt. Mr. Crespo got back to me very quickly and agreed that she was under the stress of a pre-molt stage when shipped. He offered to mail me a new tarantula free of cost! I decided to go with a different species, a Mexican Redrump. She was shipped that day and she arrived this morning. as soon as i unpacked her, she was full of energy and life and she's STUNNING. Mr. Crespo did a great job in correcting the situation and had made me very happy. thank you incredibly for the wonderful service!
Stephanie G. Martinez -
September 11, 2013
I've never had a better experience with the customer service department than I have had with Reptiles N Critters. My baby Suriname Horned Frog arrived so quickly and in great health. From this great experience, I will be a life-long customer. They went above and beyond.
Matt Di Serio -
July 13, 2017